Bharti
Telesoft's Customer Care and Billing Services
(CCBS) allow operators to integrate a range of
customer-facing operations to achieve stronger,
profitable customer relationships.
CCBS combines each stage
of the customer care lifecycle, including provisioning,
customer care, complaints and query management,
balance management, mediation, rating, invoicing
and billing, and revenue accounting. CCBS overcomes
the hurdle of numerous standalone systems that
create a fragmented approach towards customer
care.
By using Bharti Telesoft's
suite of customer care and billing solutions,
service providers can maximize the value of each
individual contact with the customer, delivering
a superior customer experience. Bharti Telesoft's
CCBS suite:
•
Enables
highly flexible charging, including combinations
of tariffs, subscriptions, packages, bundles
and promotions
•
Supports different
rating modes
•
Consolidates various
aspects of customer care
•
Generates statistical customer usage profiles
for service delivery analysis
