Adagium is a business support
system that handles an operator's entire prepaid
and postpaid environment, allowing the service
provider to manage his set-up more efficiently.
Adagium provides the operator with a common interface
to manage multiple aspects of operational activities,
such as number and dealer management, activations
and service provisioning on various network elements,
CDR and number reconciliation - all of which essentially
cover the entire customer life cycle.
Adagium enhances customer
services by managing complaints and service requests
efficiently through a centralized repository and
flexible workflows, maintaining a complete record
of the subscriber profiles, and ultimately helping
the operator drive a more focused marketing initiative.
Key Benefits
Improves Efficiency
With a single view of IN
prepaid operations, the customer can streamline
workflow processes, gain visibility of critical
business processes such as provisioning, billing
and performance management and meet critical cost-performance
metrics
Optimizes Customer
Retention Adagium's convergent Customer Care solutions
present operators with unified and seamless customer-focused
processes, helping operators to optimize customer
retention
Reduces Operational
Costs Adagium's rule-based user interface simplifies
operations, service administration and maintenance,
cutting overhead expenses by an average of 30%
Enhances Bottom-Line
Performance
Provides a complete view of subscriber behavior
and detailed analysis, enabling operators to tailor
services to maximize customer revenues and enhance
bottom-line performance
