A convergent voice and data service, Intelligent Call Management (ICM) bridges the gap between taking a call and sending it to voicemail, allowing subscribers to manage calls by screening and configuring actions in advance.
By empowering subscribers to manage any situations where they are unavailable, there is greater likelihood of increased call completion rates, high SMS traffic, and subscriber satisfaction.
Communication at Any Time
Even when unable to answer a call personally, ICM enables the subscriber to use automated responses, divert or forward calls
Context Aware Communication
The caller understands why the called party is unavailable, improving communication between both parties – and should the call be important, can flag it as urgent
Extends the Target Base
As ICM is handset independent, operators can target the complete subscriber base, enhancing revenue generation opportunities
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Intelligent Call Management
Contactable and
In Contact
– Assured Call Control
